If you weren’t aware, the go-live of the new Terminal 5 at Heathrow didn’t go too well. I don’t know anyone involved and to be honest I don’t know yet what has really been going on. I’d just like to pass on my condolences to all the technical staff, engineers, software designers and testers involved. I can only imagine the grief you have been through in the last few weeks. Hey, we all have teething problems when systems go live, but not in the full glare of the media.

Stick with it guys. You will get there.